Gaychat is an adult entertainment site, which offers live cam performances and other related adult services.
When you use these services, you will share some personal data with us. Because we want you to enjoy our services in a peaceful and trustworthy way, please be assured that we are fully dedicated to the protection of your personal data.
We operate our site and our services in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). For more information, please see section 6 “Your Rights Under GDPR”. If you are a California resident, please also see section 7 “Information for California Residents.”
Who Decides "How" and "Why" Your Personal Data is Processed?
The following company decides how and why your personal data is processed, and for GDPR purposes is the “Data Controller”:
Duodecad IT Services Luxembourg S.à r.l., a private limited liability company incorporated in Luxembourg, with registered address at 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies Register under number 171.358.
What Personal Data do We Process?
We collect, use, share, transfer, and store different types of your personal data as a result of your visit of and/or use of our services on our site.
The personal data we collect includes the following categories of data:
Personal Data You Provide
Profile informationWhen you create an account on our site, we require important details including:
- an email address
- a username
- a password
Billing Support & Customer SupportWe collect all information you choose to share with our Billing & Customer Support Teams, like:
- your personal e-mail
- the services, the Model or username associated with your request
- your comments or opinions about a Model
- your conversations with the Support Team
When you purchase credits to participate on our site, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.
Personal data from site use
We collect and process certain information about you when you are using our services and our site.
This means that, when you visit our site or use our services, even if you have not created an account or logged in, we collect certain information, including:
We collect information about your activity on our site and about how you interact with the features of our site. If you are a Member, we may link this information to your personal identity (e.g., for fraud detection purposes). We collect, for example:
- your activity history on our site and the special features you used on the site (e.g. sent a feedback after private chat, rated a Model, “favorited” a Model, made a video/voice call with a Model, etc...)
- the time spent in private chat, who are the Models and categories of Models (for example, by preferences based on ethnicity) you watched;
We also collect information about your communications with the Models, such as:
- username of the Model
- time and date of your communications
- method of communication (e.g., wall message, private chat, etc...)
Moreover, if you participate in our loyalty program, referred as the Club Elite program in our Terms and Conditions, we know what your mask ranking is (i.e., the information you also see in your profile when you are connected to the site). In this respect, please note that we never keep the history of your mask ranking.
For technical purposes and to defend against complaints and legal claims, we store on our system content you create, post and/or transmit via our site (e.g., pictures) and information about the content you create or provide.
We also collect, any information you communicate to and/or share with Models on the site, such as the messages you send in private chat or during live shows.
In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Models to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.
If you use the Video/Voice Call feature on our site (to call the Model when she is offline), we do not record or process your communication data with the Model. Your communication is private. Please be advised that we are not responsible for your experience or the content of these private calls.
We collect any other communication data such as telephone conversations, chat logs, text messages, faxes and letters you send to us.
Log data and device information
We automatically collect log data and information from or about your computer, phone, or other devices you use to access our services/site. This includes:
- IP address
- date and time you logged into your account
- pages viewed
- Features used
- the hardware, software or internet browser used
- operating system / application version used
- language settings
- identifiers associated with cookies or other technologies that may uniquely identify your device or browser
- data that identifies your mobile device
- device-specific settings and characteristics
- location details
- app crashes and other system activity
Cookies / Other Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that blocking cookies may negatively affect your use of the services on our site.
You can opt-out of the creation of a user profile, Hotjar’s storing of your Gaychat site usage data and Hotjar’s use of tracking cookies by following this opt-out link.
Personal data collected by third parties
- Models: when discussing with our Billing Support and Customer Support teams, a Model may provide some information about you, which will be collected.
- External Partners’ Ad Networks: they help us to promote our site. They may collect information about your interactions with our ads on our behalf.
- Internal Partner Ad Network: we manage an ad network and promotional tools ourselves. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).
Public Personal Data
We collect publicly available information about you only when it is necessary to prevent fraud and illegal activities on our site (e.g., when we suspect that you are using a false or stolen credit card, when we witness child abuse cases, or pedophile activity, etc.).
This data may comprise publicly available information you share on social media like Facebook, your blog and/or site, and any other public data available on the internet.
This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and illegal activities to authorities. We never use publicly available data for any other purpose.
Special category of data
This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your sexual interests/preferences).
We may process sensitive data in the following circumstances:
Site Personalization: If you consent to content personalization via the “gravity_cookie”, as named in your browser (see section 3.7 below). Please be aware that you can revoke your consent for this cookie at any time in your account settings or by contacting our Support Team. If you do so, the site will no longer be personalized to your tastes and therefore your user experience will be different.
Paid services: When you use our site and purchase services (e.g., live cam shows, private chat, buy a Model surprises, etc.), we process and store information related to your activity (e.g., the Model category or the Models whose services you subscribed for, etc.) in order to provide you with the services you requested.
Due to the explicit meaning of each category name, as well as the types of Models you request services from, it is possible, although not certain, that the chosen categories indicate your sexual preferences.
You may revoke your consent regarding this processing in your consent settings at any time. However, please note that such revocation means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.
Because your data relating to your sexual interests are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.
Why do We Process Your Personal Data?
We use the information we collect for the following purposes:
Basic information: We primarily use the personal data you give us when creating your online account to open and administer this account. The account then allows you to use features, buy credits and benefit from our free and paid services. Your account will also allow you to exercise control over your personal data. Through your account, you can manage your purchases, benefit from special offers, and manage your account settings.
We process this information to perform the contract that we have with you and to provide you with the services you request. If you fail to provide the minimum details required, we will not be able to create an account and allow you to use the services.
To improve and promote our services
To understand how we can improve our services and/or find better ways to promote our services to others, we collect your personal data for the following purposes:
Analytics and Statistics: We use a limited portion of your data for analytical and statistical purposes. We place great emphasis on the improvement of our services and the enhancement of your experience as a Member or Guest.
To better understand your needs and how we can improve our services, we compile the information you gave to us or that we collected about you when visiting pages on our site or while using our services, to detect general trends regarding the preferences/habits of our users. This helps us, for example, to generate statistics reports on our customers’ activity based on the categories of Models viewed, the countries, or the purchases. The information in these reports is in aggregate form, and cannot be used to identify individuals.
Improvements: We use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.
Tailored Service: We share very limited characteristics about you with the Models registered on our site, so that they can deliver a personalized, adapted service to you. Please see section 5 "With Whom do We Share Your Data ?" to learn more.
We also use limited information to tailor our services for you. For example, when you visit and log in on our site we use your IP address to determine the country where you are from, and display our webpages in your language (within the limits of the languages available on the site), so if you visit or login on our site from the United States, our site will automatically display content in English.
Promotion: We have affiliate programs through which webmasters or other third parties can help us to promote our sites.
We share limited information about you with the webmasters or other third parties participating in these affiliate programs, to help them to set up, maintain and optimize their marketing campaigns or promotional activities. This also allows them to track their income. Please see section 5 "With Whom do We Share Your Data ?" to learn more.
Search engines: please be aware that any information that you made public on our site, such as comments on the public wall of Models, may appear on search engines results, together with your username.
For customer relationship management
Customer relationship management is key to any service and included in this term is any contact we have with you. The following are related instances where we collect and process your personal data:
Customer Support & Billing Support: Customer and Billing Support operate 24/7. By sharing your personal details with our Customer and Billing Support Teams, we will be able to provide you with your answers, and any help you may require, more efficiently.
All your communications with our Customer and Billing Support Teams and any information you provide, including comments about Models, are stored and reviewed so that we may respond to your request. This way we can also ensure the full compliance of all users with our Terms and Conditions.
Some of the recorded communications with you will be used for training purposes within the Customer Support and Billing Support Teams, so that we can provide you with excellent customer service.
Please be aware that our Customer Support and Billing Support teams will have access to all information that has been collected about you. By having this access, we ensure that our Customer Support and Billing Support teams have everything they need to give you an appropriate and efficient response.
Please note that Customer Support and Billing Support will use various means to contact you including email and phone, as appropriate.
General Exchanges: We may also communicate with you through emails or any other appropriate means, to inform you of any changes regarding our site or announcements relating your membership, (e.g., successful account creation, change in loyalty mask rank, etc...).
Please be advised that the processing and use of your personal data is necessary given our legitimate interest to deliver appropriate customer support to you and to provide you with relevant information as regards the site and your account.
We use your identification data and payment information to process transactions. This may depend on which payment method you choose, but is case for most methods.
The use of your personal data is strictly necessary in this instance in order to execute any payments and provide you with the credits or services you have purchased (i.e. to perform the contract we have with you).
Ensure a safe and Trusting Environment
To protect you and our business, we use your personal data in the following ways:
- To detect and prevent fraud/illegal activities.
- To detect potential breaches of our Terms & Conditions and any other relevant rules
- For security & risk assessment (e.g., authentication & verification of identity)
We have a legitimate interest in keeping you and our business safe and ensuring compliance with the T&Cs/rules, which attempt to guarantee this.
Marketing / Information messages
Generally, when you sign up to use our sites, we will send you informative messages and marketing to keep you up to date with the release of new features and/or services, special promotions, offers, etc...
For similar marketing purposes, we will also use the information you provided us and the information we collect from your use of the site and services.
By using this information we can tailor our marketing emails to your tastes or your characteristics (e.g., country). We will never use data classed as “sensitive” for marketing purposes.
To evaluate the success of our marketing initiatives, we may pseudonymize your email address and use it to generate statistical results. These would be in the form of aggregated data, not personal data (e.g., the number of users per country who receive marketing communications).
Your email will be further used to send survey participation requests, so that we can learn more about your experience and satisfaction or suggestions for improvements to our service.
We have a legitimate interest in keeping you informed and in the outcome of our marketing campaigns. You can, of course, unsubscribe from receiving our marketing and informative emails at any time, using a link contained within the emails themselves. You can also opt-out via the “Privacy Settings” in your profile; however, this may mean that you miss out on special offers and information regarding new services.
To personalize our content
We use behavior tracking software, which enables our home page to be personalized to your tastes (i.e., display Models who would be of the most interest to you based on your previous visits and actions taken on the site).
In order to do this we must process and store information related to your activity (e.g., categories of Models you watched, pages you visited, etc.).
You can give your consent to the use of this software through the “personalized content banner” which appears in the bottom right corner of the site. By giving your consent, you agree that we will follow your preferences when browsing our site that might reflect your sexual interests to personalize the content of our home page by displaying Models who could be of interest for you, providing you the best experience.
Your acceptance of using this software means that a cookie (i.e., the “gravity_cookie”) is placed in your browser. Once you accept the use of this cookie, your next visit to the site will be based on your previous preferences and page visits.
Without your consent, we will not customize the experience for you.
Please note that you can revoke your consent at any time, though this may negatively affect your future experience on the site.
→ Guest Opt-Out
If you are a Guest who has consented to the content personalization/”gravity_cookie”, you must go into your browser’s settings and delete the cookie in order to revoke your consent. If you face any difficulties to opt-out from content personalization, feel free to contact the Customer Support at firstname.lastname@example.org.
→ Member Opt-Out
If you are a Member, you must go into the “Privacy Settings” of your account to revoke your consent.
If you face any difficulties opting out from content personalization, feel free to contact our Customer Support at email@example.com. We will be happy to assist you in any way possible.
For loyalty program participation
We consider this program as a game and entertainment/amusement initiative.
You can earn points and achieve ranks, which will allow you to access more exclusive content, which is how we reward your loyalty to our site.
The entertainment you receive through this program is an additional service to the main service provided on our site.
If you do not want to participate, contact our Customer Support and request the cancellation of your participation. This will not affect your use of the site.
We have a legitimate interest in rewarding your loyalty to the site.
To comply with any legal requirements and enforce our legal rights
We may rely on a legal obligation to process your personal data. For example, we must retain your transaction information to maintain legally required accounting records.
We may also use your information to respond to requests of competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.
We may also combine our data with information lawfully obtained from other third-party sources, for the above purposes.
How do We Protect And How Long Do We Retain Your Personal Data?
We implement various security measures, technical and organizational, to grant protection to your personal data against unauthorized access, modification, disclosure or deletion.
We implement data loss prevention systems against leakage, theft and data breach. We periodically test our IT systems and do penetration tests. Our site incorporates reasonable security technologies available to ensure safety of its users and the safekeeping of their related information.
We do not normally retain personal data of Guests for more than ten to fifteen days, though this period is typically shorter (depending on traffic volume). Any information collected to verify your identity in connection with a request (e.g., a request to access your data) will only be kept for a short time, typically no more than five days. Otherwise, we will retain Member personal data for as long as we consider it necessary to:
Provision of Services
To enable us to provide you with our services and for you to use them, including maintaining your member account.
Legal Obligation Compliance
For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years.
Legitimate Interests and Business Conduct
Establishing, exercising or defending legal claims
We retain your chat logs and log data, device and usage information for a maximum period of 120 days from your last purchase on the site.
Fraud/illegal activity detection and prevention
We blacklist all former usernames for a certain period; these usernames will not be available for new registrations during that time.
For example, if we suspend or close your account due to fraud or illegal activities, we may retain certain information about you to prevent you from opening a new account in the future. Such information will also be kept available in case of ongoing judicial proceedings and/or investigations.
As we have said, the protection of your information and our site from accidental or malicious loss and destruction is one of our top priorities.
Residual copies of some of your personal information will be kept on our backup systems for 30 days.
Some anonymized copies of your information (e.g., log records) may also remain in our database.
If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in clause 9: "How to contact us?"
Your rights under GDPR
Information on the transfer of your personal data outside of the European Economic Area?
As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR.” Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.
If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.
What are Your Rights Regarding Your Personal Data?
We have done our best below to explain what your rights are under GDPR and how you can exercise them. If, despite of our below explanations, you are still unsure about the actions you can take or the conditions of exercise of your rights, do not worry, our Support Team will provide you with all the assistance you need when exercising your rights.
You may also contact us, at any time, before exercising any of your rights, and we will reply to your request as quickly as possible.
Please note that we created a specific interface called “Privacy Settings” in your account settings for you to be able to exercise certain of your rights easily.
Our Support Team will provide you with information on actions taken within one month of the day of receipt of your request. Only in exceptional circumstances, when we face complex and a high number of requests, we may extend this period of response up to two further months.
Please note that rights may be exercised free of charge. However, unfounded or excessive requests, in particular because of their repetitive character, will lead to the payment of a fee.
Please also understand that, because your privacy is so important for us, our Support Team may need to duly verify your identity and ask you to provide additional information before executing your request.
Data access and data portability
You have the right to access the personal data that we hold about you by requesting a copy of your personal data, free of charge, through the “Data Download” section in your account settings.
Upon verification of your identity, your request will be sent to our Support Team.
If we consider that your request is manifestly unfounded or excessive (e.g., due to multiple requests in a short period), we may refuse to act or charge a reasonable fee taking into account the administrative costs for providing you with the information.
In certain cases, you are also entitled to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). To exercise this right, you can send an email to firstname.lastname@example.org.
Rectification of inaccurate or incomplete data
You have the right to request that we correct any inaccuracies in your personal data.
For this purpose, you can contact our Customer Support or send an email to email@example.com.
If you no longer want us to use your information, you can request that we erase your personal data and close your account. Requests for account cancellation or closure will be considered as a request for erasure of your personal data.
To close your account, please click “Forget my Data” in the “Privacy Settings” section of your account settings. Your request will be sent to our Support Team who will contact you. However, if you face any difficulties, please contact us at any time.
For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity as the owner of the account), you will neither be able to log into our original site (i.e. livejasmin.com), nor into our affiliated sites.
Moreover, if your account is inactive for more than one (1) year, we have the right to terminate your account and proceed with the erasure of your data in accordance with our Terms & Conditions.
Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in section 4 “How do We Protect And How Long Do We Retain Your Personal Data?”.
Right to object
We process your data for a variety of reasons as explained in section 3 “Why do We Process Your Personal Data?”.
Applicable law may entitle you to require us not to process your personal data for certain specific purposes where such processing is based on legitimate interest. If you object to such processing we will stop processing your personal data for those purposes.
In specific situations, we may have to refuse the execution of your request. This would be the case where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.
Please keep in mind that objecting to the certain uses of your data might disable the use of your account.
Please note that you may ask us, at any time, to stop sending you marketing emails by opting out in your account settings.
Right to restriction of processing
You have the right to request that we stop processing your personal data, while we resolve any issues.
This is only possible in the following four cases:
Accuracy: If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.
Legitimate Interest: If you object to a processing activity based on legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objecting.
Unlawful Processing: You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish your data to be immediately erased.
Data Storage: We have no further need for the data but you require it to establish, exercise, or defend legal claims.
Despite your request, we may continue to process your data if we have to establish, exercise, or defend legal claims. We will notify you before lifting a restriction.
Right to lodge a complaint with a supervisory authority
If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with a supervisory authority (e.g. your local authority or the CNPD).
Information for California Residents
Please note that we do not “sell” your personal data, as that term is defined in CCPA.
Your Right to “Know” and to Request Deletion
You have the right to know the categories and specific pieces of personal data we have collected about you. You have the right to know the categories of sources from which the personal data has been collected, the business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data.
You also have the right to request deletion of personal data we’ve collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.
To exercise these rights contact us as provided in section 9 “How to Contact Us?” below. You can also exercise your right to deletion by selecting “Forget my Data” in the “Privacy Settings” section of your account settings. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also download your data as provided on our website, or exercise your right to delete by deleting your account as provided in your account settings.
Personal Information Disclosed
You also have the right to know what categories of personal data we’ve disclosed for a business purpose, and the third parties to whom that information was disclosed. In the past 12 months, we’ve disclosed for a business purpose the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.
Your Right to Non-Discrimination
You have the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please note, however, that the exercise of some of your rights (e.g., to delete your data) may render it impossible for us to continue to deliver services to you.
Your Right to Use an Authorized Agent
You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in section 9 “How to Contact Us?” below. In order to verify you have authorized an agent we may require a signed, written authorization from you.
Do Not Track
Some browsers have a “do not track” feature that lets you tell websites you do not want to have your online activities tracked. Because these features are not yet uniform, we do not presently respond to “do not track” signals. We will however treat any “do not sell” or similar signals as opt-out requests under CCPA.
If we make any important changes, we will let you know by placing a notice on the relevant site and/or contact you directly, using other methods such as email.
How to Contact Us?
Duodecad IT Services Luxembourg S.à r.l.
44, Avenue John F. Kennedy
Grand Duchy of Luxembourg
We are also happy to inform you that we have an employee dedicated to ensuring your privacy, our Data Protection Officer. You can directly reach our Data Protection Officer via email at: firstname.lastname@example.org or mail to the following address:
To the attention of the DPO
Duodecad IT Services Luxembourg S.à r.l.
44, Avenue John F. Kennedy
Grand Duchy of Luxembourg